Shipping &
Return Policy

1. Delivery 

 

We aim to dispatch most orders within 2 days. You should receive your Ferronato product within 6-10 days, but we can't always guarantee the exact delivery time due to varying factors such as your region and the carrier's speed. However, you will receive a tracking number by email with information from the courier and an expected arrival date. 

 

Standard shipping is absolutely free for orders above CHF100 / €100 if you're in the European Union, Switzerland, the United Kingdom or the United Arab Emirates.

 

For orders below CHF100 / €100, delivery charges of CHF15 / €15 apply. 

 

The delivery fee for all other regions is CHF45 / €45 irrespective of order value.

 

For the United States of America, visit our local website here.

 

All information we provide about availability and delivery dates is non-binding, our shipping partners and/or FERRONATO provide this information by way of indication only. 

 

We strive to deliver the products you ordered as soon as possible, but we do not guarantee the indicated delivery date. If full payment has not been received or if there was a problem with the payment, we reserve the right not to ship the product you ordered until all outstanding payments have been settled.

 

If delivery has not been made more than eight days after the specified delivery date, we urge you to contact customer service at customercare@ferronato.swiss. 

 

If you were not there to take delivery and did not pick up your product from a pick-up point, or if you refused to take delivery, the product will be sent back to us. We will then either reimburse you the amount you paid with a deduction of the delivery service charge and a flat processing charge of CHF20 / €20 or, if mutually agreed, we will try shipping again (costs borne by the customer). Please contact us if there is a valid reason for missing or refusing delivery, as we may be able to forego the processing charge.

On delivery, you will have to check the condition of the packaging and whether the correct number of products have been delivered. If anything is wrong or missing, you can contact us and we will send a new shipment for missing items and/or we will take damaged or incorrect items back and replace them free of charge (“promise to replace”). It is your responsibility to inform us within 7 days of receipt of the delivery about any damaged, missing, or incorrect goods for the promise to replace to apply. 

Our promise to replace the product does not apply if you have used the product improperly or if you have made any alterations to the product. 

 

2. Right of Return

 

Subject to clause 5. of our general terms and conditions and to the exceptions under 3.

If you have ordered a product that you wish to return, you may withdraw from the agreement and return the product to us within 14 calendar days of the delivery date for a refund, regardless of your reasons for doing so, subject to the terms and limitations set out below. 

 

During these 14 days, you agree to treat the product and its packaging with care and only unpack or use the product insofar as this is reasonably needed to determine the nature, characteristics, or functioning of the product, as you would be permitted to do in a physical retail store.

 

Returned products must be in their original condition and packaging. Ferronato has the sole discretion in determining, in accordance with clear quality guidelines, whether the returned product is considered in its original condition.

 

Any (mis) use of the product that is not reasonably needed, leading to the depreciation of the product, can lead to a deduction of the refund for the depreciated amount. 

 

If you wish to exercise your right of return, please always contact our customer service team to record your return and ensure you keep the products in their original condition and packaging.

 

You can then return your package to the following address:

 

For Returns from Europe:

FERRONATO INTERNATIONAL 
Industriestraat 2 
8081 ELBURG  
The Netherlands

 

For Returns from MENA and Asia:

THE FERRONATO KGS HOLDING LTD
Office C1203, Level 12, Burj Daman
DIFC (Dubai International Financial Center)
PO Box: 50542
Dubai, United Arab Emirates

 

When returning goods, please opt for a method of shipment that insures the full retail value of the product, as any risk and liability for the return of the products lies with you until the products arrive at Ferronato’s premises. Returning the product to us is free of charge only if the return is for a reason covered under the exclusive Ferronato Global Warranty (“warranty reason”).

 

Once we have received the returned goods, we will reimburse you for the purchase price of the product and, if the return was for a warranty reason, for the costs of the return delivery as soon as reasonably possible.

 

3. Exclusion to Right of Return

 

You may not exercise your right of return on purchases of products that are sealed, for example, in plastic, for health or hygiene reasons, after opening or damaging their packaging. The nature of these products is such that they are not suitable for being returned once the product has been opened, unsealed or used, except when the products are returned because they are defective.

 

You may similarly not exercise your right of return on pre-ordered or on personalized goods, i.e. goods that have been engraved or otherwise tailor-made. The nature of these products is such that they are not suitable for being returned, except if the products are returned because of a defect.