Our Promise: Ferronato Product Warranty
Every FERRONATO product is handcrafted from the finest materials in Italy and from Swiss-engineered metalized fabrics.
FERRONATO adheres to the highest standards of excellence at all times to ensure your privacy and well-being. This is why we offer an exclusive three (3) year global warranty on our products except phone accessories, specifically the FERRONATO phone case and FERRONATO phone cover, for which we offer a one (1) year global warranty (together referred to as the “FERRONATO warranty”).
We want you to be completely satisfied with the product, so FERRONATO warrants that its products are free of errors and defects in materials and craftsmanship when the products are used according to FERRONATO’s manuals, care instructions, and other published guidelines regarding their use. If there is a problem with any of our products caused by a defect in material or craftsmanship, we will repair or completely replace the product for you within the warranty period. All you need to do is notify us by contacting our customer service at customercare@ferronato.swiss and request a repair or replacement within the warranty period (please see our return instructions).
After notifying us of the defect, FERRONATO will repair or replace your product at our discretion, depending on the nature of the defect. However, if either repairing or replacing the product is impossible or disproportionately costly to FERRONATO, for example, because the sale of a product has been discontinued, at our option, you will receive a full refund or an alternative product of your choice or you may keep the product and be refunded for part of the cost unless the defect is minor and does not concern the electromagnetic shielding function.
This warranty does not cover a) cosmetic damage unless caused by a manufacturing defect, b) any damages caused by normal wear and tear, aging, misuse, neglect, or accidents, c) any damage caused by using third-party parts or repair/care services, d) damage caused by not adhering to the care instructions or c) damage caused by contact with materials that are harmful to the product. Specific reference is also made to the Care Instructions supplied with the product and found on the website: Misuse by stretching out the products by trying to fit electronics or other objects inside that exceed the maximum dimensions may harm the functioning of the product, and such damage to the stitching and/or electromagnetic shielding of the Product is unfortunately not covered by the warranty.
However, as stated previously, if there is an issue that causes the product to not properly shield against electromagnetic waves and if the issue is due to a manufacturing defect, FERRONATO will offer a free replacement of the product.
Due to the technical nature of the products, warranty repairs can only be carried out by FERRONATO. You may of course have your product repaired or altered by any third party, but please be aware that doing so completely voids this warranty.
If you are not certain whether the defect to your product falls under the warranty, you can reach out to us at customercare@ferronato.swiss so that we may provide you with further information. We will address your queries/issues within 2 working days.
Statutory Warranty and Limitation of Liability
This warranty is a voluntary manufacturer’s warranty, intended to give you specific legal rights separate from rights provided by consumer law. You as a consumer have the right to choose whether to claim service under this FERRONATO warranty or under your consumer law rights. The terms and conditions of this FERRONATO warranty do not apply to consumer law claims.
While we do take into account future technology, FERRONATO cannot foresee all technological developments, which is why we cannot warrant that our Products will shield against all future technologies pertaining to electromagnetic radiation.
FERRONATO is not responsible for any incidental or consequential damages resulting from product failures due to any reason, except for liability situations that cannot be limited or excluded as a matter of law.
Other than the consumer law rights to which you are entitled as set out at the beginning of this document, all warranties, conditions, and other terms not set out in this warranty document are excluded from the FERRONATO warranty. As a result, FERRONATO does not make any other promises, conditions, or warranties about the service other than those set out in this warranty document.
In addition to the rights described herein, you may also have other rights that vary from country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages, and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
Regarding Sensitivity to Certain Materials
A small number of people experience reactions to certain materials, due to allergies, hypersensitivity, environmental factors, or other causes. If you know that you have allergies or sensitivities, be aware that the electromagnetic shielding pouch and metallic exterior in FERRONATO products contain nickel. Even in sensitive people, normally nickel does not cause reactions unless there is prolonged contact with the skin, such as in jewelry.
Therefore, while nickel exposure is unlikely to be a problem, you should be aware of the possibility in case you're susceptible to nickel-related reactions.